Wahyu Dwi Anggoro
Furthermore, the Best CX category will award companies in the business-to-consumer (B2C) sector that have effectively adopted software and technology to enhance their customer experiences. Through innovative applications, digital platforms, and personalized interactions, these companies have successfully redefined service and customer engagement, setting new benchmarks for excellence in customer satisfaction and loyalty.
Various companies such as PT Astra International Tbk., Indika Energy, Sinar Mas, Bakrie Group, and Mayora Group have adopted business processes relying on robotics and AI.
"The acceleration of digital transformation or automation to advance industries in the region is also being done by Indika Energy. We utilize robotic technology, including in the assembly of electric vehicles (EV), namely ALVA. We also apply digitalization in operational activities across other business pillars to achieve effectiveness and efficiency," said Azis Armand, Vice President Director and Group CEO of Indika Energy.
Sinar Mas, on the same note, is also striving to leverage digitalization in its business processes.
"In line with the Fourth Industrial Revolution, we must see technology as an opportunity for leapfrogging. Exponential leaps can only be achieved through technology adoption. Through the recently held 'Sinar Mas Digital Day 2023,' all business pillars showcased digital innovation and collaborated to create various other new innovations to support business sustainability," said Franky Oesman Widjaja, Chairman & CEO of Sinar Mas Agribusiness and Food. (WHY)
